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Handy Moves Terms and Conditions.
1. QUOTATIONS / BOOKING CONFIRMATIONS
It is the customers responsibility to provide full disclosure in order for Handy Moves to provide accurate quotations. We require full address details of all collection / destination addresses; size of your property including storeys / number of bedrooms; lofts, sheds and / or garage each property has that you wish us to move items from; if a your property is a flat, which floor it is on and if property is serviced by a working lift; will lift be able to convey all your items, if there is no lift or it is not working, what condition the stairs are for access; approx. distance (in meters) that we can legally park (or park at customers own risk) from your properties entrance; a list of inventory including number and size of boxes; how many items can be / or need to be dismantled and therefore reassembled at the destination address (s). If going into storage, please advise the size of room booked in square feet.
At times we will be at the mercy of prevailing weather conditions which may prevent us from fulfilling the agreed service by us on the agreed date and time. Please note that especially due to snow and ice, your property (s) may not be accessible due to unpaved and ungritted roads, or locations on steep / hilly inclines.
In these exceptional cases, your move will revert to a "best endeavours only" basis. It will be our intention to minimise any delays where possible.
At no time can Handy Moves be held responsible for any costs that you incur due to inclement weather conditions which prevent us from undertaking your agreed service with us.
Please note we may record conversations for ongoing training purposes and enhanced customer care.
The current V.A.T. rate of 20% will be added to the cost of all our services and materials apart from box / crate deliveries.
All prices are based on hourly rates unless previously agreed in writing. All services have a minimum charge of two hours (with the exception of packing @ 1 hour) with any additional time charged in 30 minute increments. Removal charges for a 3 man team have a minimum booking period of 3 hours. Prices are estimated to the best of our ability and based on information provided. If a job is to overrun the same hourly rates apply, likewise, if the job was to take less time you will only be charged accordingly subject to minimum booking period.
Handy Moves charges commence when our team first arrive at your first collection address and finish when our team have unloaded your items at the final delivery address.
An extra charge of £10.00 will be incurred if travelling through the Congestion charge zone.
Jobs requiring our vehicles to travel outside the M25 may attract an additional charge to cover driving time to or from London. This charge will be added to the total cost of the job and you will be made fully aware of this if applicable.
When disposing of unwanted furniture items etc, which is classified as Trade Waste, there is a minimum charge of approx. £62.00 This needs to be paid in addition to our standard hourly rate services.
We can supply packing materials at a cost of £49.00 + VAT in a Handy Pack which consists of: 30 medium sized boxes - 18" x 12" x 12", 10 meters of bubble wrap, 3 rolls of tape to secure the boxes and approx. 100 sheets of tissue / packing paper. If you require additional boxes (but not a Handy Pack), each box used will be charged @ £2.00 + V.A.T. per box.
Please note that for Health & Safety reasons, we are only able to take residential / office furniture items including white goods but regretfully cannot take general waste. Please ensure that any items destined for the dump are free from dust and dirt etc. If required you may elect to use a separate company to provide a general house rubbish clearance service.
Please note that to secure your booking with Handy Moves; we will be required to take either your debit / credit card details, including the registered address of the card. Please note that we will not process any payment from the supplied card details, without the authorisation of the cardholder, until completion of the job. You may elect to pay on completion with another card or cash.
3. CANCELLATION POLICY
Handy Moves remains committed to being as flexible as possible for our customer base. However in certain circumstances, we incur preparation costs in order ensure we arrive on time. To that end the following will apply.
International Moves – A minimum payment of 50% payment is required at least 48 hours before the move date in order to book ferries etc. If a cancellation occurs within 48 hours of the scheduled job date, this initial minimum payment of 50% will be non recoverable.
Residential / Corporate Moves – If a cancellation is required within 24 hours of your scheduled move date, the following charges will apply.
Scheduled One man – £40.00 + VAT = £48.00
Scheduled Two men - £50.00 + VAT = £60.00
Scheduled Three men - £65.00 + VAT = £78.00
Please note any cancellation advisements must be made during business hours 09:00AM – 17:30PM and be acknowledged by a member of Handy Moves.
Parking outside all collection and delivery addresses remains the responsibility of the customer and must be arranged by the customer. Please contact your local council for further advice on how to arrange for parking dispensations.
If no other arrangements are made and our vehicle is to receive any infringements whilst carrying out your job, the customer is liable to pay for this. We will add the cost of the fine (less 50%) to your bill / invoice. Customer will be notified and payment to be received in full on completion of the job.
Please note that Handy Moves as the registered keeper / owner of the vehicle has to pay any and all parking fines. Where possible (upon actual receipt of PCN, will always pay within 14 days thus entitling us to the allowed 50% payment discount. It is this amount which is added to your bill.
Please note, we will require parking to be arranged even on the days of "packing only" as our teams will need to transport and deliver materials.
5. PAYMENT TERMS
For all hourly (not set / variable) residential and commercial moves, payment is required, unless previously agreed in writing, immediately on the completion of your job. Handy Moves accepts payments by cash and card only. Please note that all credit cards attract a 2% surcharge.
For those customers who are unable to be present at the final destination address, to make payment by cash and or card, Handy Moves will process the payment due to us in full, by using the card details collected to secure the booking. No disputes will be entered into and payment due will be taken in full.
Customers making payments by Debit/Credit card either must be the card holder or have the authorisation of the cardholder. Any revoked card payments will be immediately transferred to our 3rd party collection agency for re collection with stipulated penalty charges incurred.
For all Set Price (fixed price) moves, Handy Moves requires at least 50% payment either upon booking or upon arrival at the 1st collection address. The balance of 50% or less is required before we unload at the final or main destination address.
For all international moves - (outside of mainland United Kingdom), Handy Moves prefers to collect payment by card. We require at least 50% payment prior to loading at the collection address with the balance required prior to unloading at the destination address. If paying by BACS, written notification must be agreed prior to your move date. All payments by BACS must be cleared funds and in our account prior to your job commencing.
Handy Moves are unable to consider payment by invoice for any international jobs.
In all cases, payments collected by card, will have a receipt emailed to the supplied email address (s) and a hardcopy (including transaction receipt) posted to the registered address of the cardholder unless otherwise advised.
For all other payments, a receipt will be issued upon confirmation of cleared funds.
If it is a requirement that Handy Moves invoice your organisation, this must be notified to Handy Moves in writing.
We will only consider requests to invoice when issued either on company letterhead with full company details or supplied / sent from a company issued email address.
Customer must advise in writing, full and complete invoice address prior to your job commencing and must also include the email address (s) of any named individual (s).
Handy Moves must receive written confirmation from the bill payer prior to your actual job date that their organisation authorises the service Handy Moves will be providing and that on receipt of an emailed invoice, Handy Moves will receive all monies due within 5 working days and Handy Moves will have cleared funds in our account within 8 working days.
Please note that Handy Moves will only allow a job to be invoiced once Handy Moves has agreed to do so in writing, either on Handy Moves company letter head or via a Handy Moves authorised email account. A verbal agreement to invoice will not be recognised. All requests to invoice must be ratified subject to our written acceptance / agreement.
Handy Moves will not consider any invoice requests supplied / issued from a personal email account.
Please note that if payment in full has not been receipted by Handy Moves within the prescribed time, we will process any outstanding amounts owing using the card details provided to secure your booking – see point 6.2
Handy Moves reserves the right to pass across to a 3rd party collection agency, the collection of any unpaid job (s) / returned cheques / revoked card transactions for collection. The 3rd party collection agency will add their collection fees / costs to the final job cost / invoice total.
Handy Moves furthermore, reserves the right to charge commercial rates of interest at the prevailing rate (currently 7% above base rate) if debt exceeds 30 days.
Please refer any payment queries direct to the Handy Moves Office as our teams are unable to assist in this regard.
You may not withhold any part of the agreed price / actual job total – please see point 7.2 unless otherwise agreed in writing from a duly authorised Handy Moves representative
7. DURING THE MOVE
Our fleet of removal vans currently consists of 3.5 Tonne Transit Luton vans which each have an available capacity of approx. 18.5 cubic meters or approx. 650 - 700 cubic feet of space.
Job arrival times are estimated. Although we always do our best to be on time, circumstances out of our control may cause delays. We will not accept responsibility for any customer losses due to unforeseen or unavoidable delays.
Handy Moves reserves the right to refuse, cease or stop the packing or moving process at any time if our staff are abused or threatened in any way.
It will be your sole responsibility to:
Declare to us, in writing, the value of the goods being removed. If it is subsequently established that the value of the goods removed is greater than the actual value you declare, you agree that our liability will be reduced to reflect the proportion that your declared value bears to their actual value.
Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking metres, permissions, licences, customs documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s.
Be present or represented during the collection and delivery of the removal - both loading and unloading. We are not responsible for any goods if the location or property or our vehicle is left unattended.
Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
Provide us with full current contact details (including email address, mobile number and landline number) for correspondence during removal transit.
Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
Unless agreed by us in writing, before the move, we will not:
Disconnect, re connect, dismantle or re assemble any white goods and or electrical appliances, fixtures, fittings or equipment.
Take up or lay fitted floor coverings.
Move any items to / from a loft, unless properly lit, floored, ventilated and safe access is provided.
Remove and replace windows and / or doors in order to gain access.
If written approval is granted it will under the strict condition that it is done so solely at owner’s risk.
Please note, that our teams are not authorised or qualified to carry out such work. We recommend that a suitably qualified tradesperson is employed by you to carry out these activities
If no other agreement is made Handy Moves accept no responsibility for damage or loss of property after the job is completed and the payment is received by the Driver and / or via the Handy Moves office.
Handy Moves operates a 'Freight Operators Liability' insurance policy. Policy coverage is up to a maximum of £20,000 - Please note replacement value only - subject to an Insurance excess charge of £150.00 per claim. This payable by the customer before any claim can be considered. We will not consider any claim for insurance until the job has been paid in full and your insurance excess contribution has been paid and is considered ‘cleared funds’.
In order for claims to be processed, Handy Moves requires, before the actual job date, a signed, dated (by fax or scanned email) copy of your inventory complete with itemised values. Please ensure high value items are reported.
It is customer’s responsibility to arrange an extra insurance if required.
We do not cover the following:
Loss of damage to food and drink, furs, jewellery, watches, bags, suitcases, shoes, clothes, mobile phones , laptops, cameras, precious stones, deeds, bonds, bills of exchange, promissory notes, money or securities for money ,stamps of all kinds, manuscripts and other documents.
Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew. Moth, vermin or any process of cleaning, repairing or restoring.
Mechanical and/or electrical derangements unless caused by external means.
Breakage of owner-packed goods unless caused by a major accident to the means of conveyance, loss or damage occurring in premises where the goods are stored ,warehoused or temporarily housed in the course of transit.
In the event of loss of or damage to any article forming part of a pair or set , the indemnity granted hereunder shall be limited to the proportionate value that article bears to the total value of the pair or set and no additional depreciation shall be paid.
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