Handy Moves Terms and Conditions.
conditions explain the rights, obligations, and responsibilities of all
parties to this Agreement. Where we use the word ‟you‟ or ‟your‟ it
means the Customer: ‟we‟, ‟us‟ or ‟our‟ means the Remover. Company information as followed Handy Moves LTD, 02087 467 129, Unit 3, Hanworth Trading Estate, Hmapton Road West, Feltham, TW13 6DH, United Kingdom. These terms
and conditions can be varied or amended subject to prior written
agreement. Your attention is drawn to Clauses 8, 9, 10, and 11 which
limit our liability and you should therefore consider specialist
insurance to cover your goods or premises. We are able to provide such
insurance on your behalf under our master policy. Insurance will form a
separate Agreement to these Terms and Conditions.
1. Our Quotation
Our quotation, unless otherwise stated, does not include insurance,
customs duties and inspections or any other fees or taxes payable to
1.2 We may change the price or make additional
charges if circumstances are found to apply which have not been taken
into account when preparing our quotation and confirmed by us in
writing. These include:
1.2.1 You do not accept our quotation in
writing within 28 days, or the work is not carried out or completed
within three months.
1.2.2 Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.
The work is carried out on a Saturday, Sunday, or Public Holiday or
outside normal hours (08.00-18.00hrs) at your request.
1.2.4 We have to collect or deliver goods at your request above the ground floor and first upper floor.
1.2.5 If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.
1.2.6 We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
The stairs, lifts or doorways are inadequate for free movement of the
goods without mechanical equipment or structural alteration, or the
approach, road or drive is unsuitable for our vehicles and/or containers
to load and/or unload within 20 metres of the doorway.
1.2.8 We have to pay parking or other fees or charges in order to carry out services on your behalf.
There are delays or events outside our reasonable control which
increase or extend the resources or time allowed to complete the agreed
1.2.10 We agree in writing to increase our limit of liability set out in Clause 8.1.
1.3 In any such circumstances, adjusted charges may apply and become payable.
1.4 The current V.A.T. rate of 20% will be added to the cost of all our services and materials.
All prices are based on hourly rates unless previously agreed in
writing. All services have a minimum charge of two hours (with the
exception of packing @ 1 hour) with any additional time charged in 30
minute increments. Prices are estimated to the best of our ability and
based on information provided. If a job is to overrun the same hourly
rates apply, likewise, if the job was to take less time you will only be
charged accordingly subject to minimum booking period.
Moves charges commence when our team first arrive at your first
collection address and finish when our team have unloaded your items at
the final delivery address.
1.5.2 An extra charge of £8.00 will be incurred if travelling through the Congestion charge zone.
Jobs requiring our vehicles to travel outside the M25 may attract an
additional charge to cover driving time to or from London. This charge
will be added to the total cost of the job and you will be made fully
aware of this if applicable.
1.5.4 When disposing of unwanted
furniture items etc, which is classified as Trade Waste, there is a
minimum charge of approx. £75 This needs to be paid in addition to our
standard hourly rate services.
1.5.5 Unless otherwise agreed in
writing, all our services have a minimum booking period of 2 hours
except those services which we agree to allocate three men. Three men
jobs have a minimum booking period of 3 hours.
1.5.6 Please note that
for Health & Safety reasons, we are only able to take residential /
office furniture items including white goods but regretfully cannot
take general waste. Please ensure that any items destined for the dump
are free from dust and dirt etc. If required you may elect to use a
separate company to provide a general house rubbish clearance service.
Please note that to secure your booking with Handy Moves; we will be
required to take your debit / credit card details, including the
registered address of the card. Please note that we will not process any
payment until completion of the job.
2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4.
Our staff are not authorized or qualified to carry out such work. We
recommend that a properly qualified person is separately employed by you
to carry out these services.
3. Your responsibility
3.1 It will be your sole responsibility to:
Declare to us, in writing, the value of the goods being removed and/or
stored. If it is subsequently established that the value of the goods
removed or stored is greater than the actual value you declare, you
agree that our liability under clause 8.1 and 8.2 will be reduced to
reflect the proportion that your declared value bears to their actual
3.1.2 Arrange adequate insurance cover for the goods
submitted for removal transit and/or storage, against all insurable
risks as our liability is limited under clauses 8.1 and 8.2.
Obtain at your own expense, all documents, permits, permissions,
licences, customs documents necessary for the removal to be completed.
3.1.4 Be present or represented during the collection and delivery of the removal.
Ensure authorized signature on agreed inventories, receipts, waybills,
job sheets or other relevant documents by way of confirmation of
collection or delivery of goods.
3.1.6 Take all reasonable steps to
ensure that nothing that should be removed is left behind and nothing is
taken away in error.
3.1.7 Arrange proper protection for goods left
in unoccupied or unattended premises, or where other people such as
(but not limited to) tenants or workmen are, or will be present.
3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.10 Provide us with a contact address for correspondence during removal transit and/or storage of goods.
It is the customers responsibility to provide full disclosure in order
for Handy Moves to provide accurate quotations. We require full address
details of all collection / destination addresses; size of your property
including storeys / number of bedrooms; lofts, sheds and / or garage
each property has that you wish us to move items from; if a your
property is a flat, which floor it is on and if property is serviced by a
working lift; will lift be able to convey all your items, if there is
no lift or it is not working, what condition the stairs are for access;
approx. distance (in meters) that we can legally park (or park at
customers own risk) from your properties entrance; a list of inventory
including number and size of boxes; how many items can be / or need to
be dismantled and therefore reassembled at the destination address (s).
If going into storage, please advise the size of room booked in square
3.1.12 Parking outside all collection and delivery addresses
remains the responsibility of the customer and must be arranged by the
customer. If no other arrangements are made and our vehicle is to
receive any infringements whilst carrying out your job, the customer is
liable to pay for this. Customer will be notified and payment to be
received in full on completion of the job.
3.1.13 Please note that
Handy Moves as the registered keeper / owner of the vehicle has to pay
any and all parking fines. Where possible (upon actual receipt of PCN,
will always pay within 14 days thus entitling us to the allowed 50%
payment discount. It is this amount which is added to your bill.
note, we will require parking to be arranged even on the days of
"packing only" as our teams will need to transport and deliver
3.2 Other than by reason of our negligence or breach of
contract, we will not be liable for any loss or damage, costs or
additional charges that may arise from failure to discharge these
4. Goods not to be submitted for removal or storage
Unless previously agreed in writing by a director or other authorized
company representative, the following items must not be submitted for
removal or storage and will under no circumstances be moved or stored by
us. The items listed under (4.1.1) below may present risks to health
and safety and of fire. Items listed under (4.1.2) to (4.1.6) below
carry other risks and you should make your own arrangements for their
transport and storage.
4.1.1 Prohibited or stolen goods, drugs,
pornographic material, potentially dangerous, damaging or explosive
items, including gas bottles, aerosols, paints, firearms and ammunition.
4.1.2 Jewellery, watches, trinkets, precious stones or metals,
money, deeds, securities, stamps, coins, or goods or collections of any
4.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4 Perishable items and/or those requiring a controlled environment.
4.1.5 Any animals, birds or fish.
4.1.6 Goods which require special licence or government permission for export or import.
If we do agree to remove such goods, we will not accept liability for
loss or damage unless we are negligent or in breach of contract, in
which case all these conditions will apply. If you submit such goods
without our knowledge we will make them available for your collection
and if you do not collect them within a reasonable time we will apply
for an appropriate court order to dispose of any such goods found in the
consignment without notice. You will furthermore pay to us any charges,
expenses, damages, legal costs or penalties incurred by us.
5. Ownership of the goods
5.1 By entering into this Agreement, you guarantee that:
5.1.1 The goods to be removed and/or stored are your own property, or
The person(s) who own or have an interest in them have given you
authority to make this contract and have been made aware of these
5.1.3 You will pay us for any claim for damages and/or
costs brought against us if either warranty (5.1.1) or (5.1.2) is not
6. Charges if you postpone or cancel the removal
you postpone or cancel this Agreement, we will charge you according to
how much notice is given.
6.1.1 More than 24 hours before the removal was due to start: No charge.
6.1.2 Less than 24 hours before the removal was due to start: not more than 50% of the removal charge.
7.1 Unless otherwise agreed by us in writing:
7.1.1 Payment is required by cleared funds in advance of the removal or storage period.
7.1.2 You may not withhold any part of the agreed price.
In respect of all sums which are overdue to us, we will charge interest
on a daily basis calculated at 4% per annum above the prevailing base
rate for the time being of the Bank of England.
7.1.4 For hourly rate moves payment is required immediately on the completion of your job.
7.1.5 Handy Moves accepts payments by cash and card only. Please note that all credit cards attract a 2% surcharge.
For those customers who are unable to be present at the final
destination address, to make payment by cash and or card, Handy Moves
will process the payment due to us in full, by using the card details
collected to secure the booking. No disputes will be entered into and
payment due will be taken in full.
7.1.7 Customers making payments
by Debit/Credit card either must be the card holder or have the
authorisation of the cardholders. Any revoked card payments will be
immediately transferred to our 3rd party collection agency for re
collection with stipulated penalty charges incurred.
international moves - (outside of mainland United Kingdom), Handy Moves
prefers to collect payment by card. We require at least 50% payment
prior to loading at the collection address with the balance required
prior to unloading at the destination address. If paying by BACS,
written notification must be agreed prior to your move date. All
payments by BACS must be cleared funds and in our account prior to your
7.1.9 For fixed price moves Handy Moves prefers to
collect payment by card. We require at least 50% payment prior to
loading at the collection address with the balance required prior to
unloading at the destination address. If paying by BACS, written
notification must be agreed prior to your move date. All payments by
BACS must be cleared funds and in our account prior to your job
7.2 Refund policy - Refunds are done at the end of each calendar month either by cheque or by bank transfer.
7.3. Handy Moves Ltd. operates with GBP and this is the only acceptable currency to purchase any of our services.
8. Our liability for loss or damage
Our liability for loss or damage is limited, as set out in clause 8.1.1
below. Alternatively, you may request us to increase our liability, as
set out in clause 8.1.2 below:
8.1.1 In the event of our negligence or breach of contract resulting in loss of or damage to your goods, we shall not be liable for the first £150 of any claim & for any claim exceeding this amount we will pay a sum equivalent to the cost of their repair or replacement whichever is the smaller sum up to a maximum of £40 for any one item (see below), or
8.1.2 Prior to the commencement of work and subject to our having received your itemized valued inventory (see 3(3.1.1)) we may agree increase our liability, for an additional charge up to a maximum liability of £50 000. We will not unreasonably withhold consent to such a request. This is not insurance cover and you are strongly advised to accept the insurance offered in our quotation, or if arranging insurance cover yourself, you are advised to show this contract to your insurance company.
8.2 For goods destined to, or received from a place outside the United Kingdom
8.2.1 We will accept liability for loss or damage
(a) arising from our negligence or breach of contract whilst the goods are in our physical possession, or
whilst the goods are in the possession of others if the loss or damage
is established to have been caused by our failure to pack the goods to a
reasonable standard where we have been contracted to pack the goods
that are subject to the claim.
In either circumstance clause 8.1.1 and 8.1.2 above will apply.
Where we engage an international transport operator, shipping company
or airline to convey your goods to the place, port or airport of
destination, we do so on your behalf and subject to the terms and
conditions set out by that carrier.
8.2.3 If the carrying
vessel/conveyance, should for reasons beyond the carrier‟s control, fail
to deliver the goods, or route them to a place other than the original
destination, you have limited recourse against the carrier, and may be
liable for General Average contribution (e.g. the costs incurred to
preserve the vessel/conveyance and cargo) and salvage charges, or the
additional cost of onward transmission to the place, port or airport of
destination. These are insurable risks and it is your responsibility to
arrange adequate marine/transit insurance cover.
8.2.4 We do not
accept liability for goods confiscated, seized, removed or damaged by
Customs Authorities or other Government Agencies unless we have been
negligent or in breach of contract.
8.3 For the purposes of this Agreement an item is defined as:
8.3.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.3.2 Any other object or thing that is moved, handled or stored by us.
9. Damage to premises or property other than goods
9.1 Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract we shall not be liable.
9.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
10. Exclusions of liability
Other than as a result of our negligence or breach of contract we will
not be liable for any loss, damage or failure to produce the goods if
caused by any of the following circumstances
10.1.1 By fire howsoever caused
By war, invasion, acts of foreign enemies, hostilities (whether war is
declared or not), civil war, terrorism, rebellion and/or military coup,
Act of God, third party industrial action or other such events outside
our reasonable control.
10.1.3 By normal wear and tear, natural or
gradual deterioration, leakage or evaporation or from perishable or
unstable goods. This includes goods left within furniture or appliances.
10.1.4 By moth or vermin or similar infestation.
10.1.5 By cleaning, repairing or restoring unless we arranged for the work to be carried out.
10.1.6 By change to atmospheric or climatic conditions.
For any goods in wardrobes, drawers or appliances, or in a package,
bundle, carton, case or other container not both packed and unpacked by
10.1.8 For electrical or mechanical derangement to any
appliance, instrument, clock, computer or other equipment unless there
is evidence of related external damage.
10.1.9 For any goods which have a pre-existing defect or are inherently defective.
10.1.10 For animals and their cages or tanks including pets, birds or fish.
10.1.11 For plants
10.1.12 For perishable items and/or those requiring a controlled environment.
10.1.13 For items referred to in Clause 4.
For damages or costs resulting indirectly from, or as a consequence of,
loss, damage, or failure to produce the goods including but not limited
to loss of use or amenity.
10.2 No employee of ours shall be
separately liable to you for any loss, damage, mis-delivery, errors or
omissions under the terms of this Agreement.
10.3 Our liability will cease upon handing over goods from our warehouse (see Clause 11.2 below).
11. Time limit for claims
For goods which we deliver, you must notify us in writing of any
visible loss, damage or failure to produce any goods at the time of
11.2 If you or your agent collect the goods, you must
notify us in writing of any loss or damage at the time the goods are
handed to you or your agent.
11.3 Notwithstanding clauses 8, 9
and 10 we will not be liable for any loss of or damage to the goods
unless a claim is notified to us, or to our agent or the company
carrying out the collection or delivery of the goods on our behalf, in
writing as soon as such loss or damage is discovered (or with reasonable
diligence ought to have been discovered) and in any event within seven
(7) days of delivery of the goods by us.
11.4 The time limit for
notifying us of your claim may be extended upon receipt of your written
request provided such request is received within seven (7) days of
delivery. Consent to such a request will not be unreasonably withheld.
12. Delays in transit
Job arrival times are estimated. Although we always do our best to be
on time, circumstances out of our control may cause delays. We will not
accept responsibility for any customer losses due to unforeseen or
12.2 If through no fault of ours we are unable
to deliver your goods, we will take them into store. The Agreement will
then be fulfilled and any additional service(s), including storage and
delivery, will be at your expense.
12.3 Handy Moves reserves the
right to refuse, cease or stop the packing or moving process at any time
if our staff are abused or threatened in any way.
13. Our Right to Hold the Goods (lien)
shall have a right to withhold and/or ultimately dispose of some or all
of the goods until you have paid all our charges and any other payments
due under this or any other Agreement. (See also Clause 22). These
include any charges that we have paid out on your behalf. While we hold
the goods you will be liable to pay all storage charges and other costs
incurred by our withholding your goods and these terms and conditions
shall continue to apply.
is a dispute arising from this agreement which cannot be resolved,
subject to the agreement of both parties, either you or we may refer the
dispute to an arbitrator appointed by the Chartered Institute of
Arbitrators. The cost of any such arbitration will be at the discretion
of the arbitrator. This does not prejudice your right to commence court
15. Our right to sub-contract the work
15.1 We reserve the right to sub-contract some or all of the work.
15.2 If we sub-contract, then these conditions will still apply.
16. Route and method
16.1 We have the right to choose the method and route by which to carry out the work.
Unless it has been specifically agreed otherwise in writing in our
Quotation, other space/volume/capacity on our vehicles and/or the
container may be utilized for consignments of other customers.
17. Advice and information for International Removals
will use our reasonable endeavours to provide you with up to date
information to assist you with the import/export of your goods.
Information on such matters as national or regional laws and regulations
which are subject to change and interpretation at any time is provided
in good faith and is based upon existing known circumstances. It is your
responsibility to seek appropriate advice to verify the accuracy of any
18 Applicable law
This contract is subject to the law of the country in which the office of the company issuing this contract is situated.
19. Your forwarding address
If you send goods to be stored, you must provide an address for
correspondence and notify us if it changes. All correspondence and
notices will be considered to have been received by you seven days after
sending it to your last address recorded by us.
19.2 If you do not
provide an address or respond to our correspondence or notices, we may
publish such notices in a public newspaper in the area to or from which
the goods were removed. Such notice will be considered to have been
received by you seven days after the publication date of the newspaper.
Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.
20. List of goods (inventory) or receipt
we produce a list of your goods (inventory) or a receipt and send it to
you, it will be accepted as accurate unless you write to us within 10
days of the date of our sending, or a reasonable period agreed between
us, notifying us of any errors or omissions.
21. Revision of storage charges
We review our storage charges periodically. You will be given 3 months notice in writing of any increases.
22. Our right to Sell or dispose of the Goods
payment of our charges relating to your goods is in arrears, and on
giving you three months‟ notice, we are entitled to require you to
remove your goods from our custody and pay all money due to us. If you
fail to pay all outstanding amounts due to us, we may sell or dispose of
some or all of the goods without further notice. The cost of the sale
or disposal will be charged to you. The net proceeds will be credited to
your account and any eventual surplus will be paid to you without
interest. If the full amount due is not received, we may seek to recover
the balance from you.
payments are up to date, we will not end this contract except by giving
you three months notice in writing. If you wish to terminate your
storage contract, you must give us at least 10 working days‟ notice
(working days are defined in Clause 6 above). If we can release the
goods earlier, we will do so, provided that your account is paid up to
date. Charges for storage are payable to the date when the notice should
have taken effect.